Once logged, the maintenance request is prioritised by the area maintenance manager or his/her staff.
Residence Maintenance Manager John Peters
Should you not receive any feedback within the stipulated period, you may contact the RFO or sub-warden.
I have a maintenance issue, what should I NOT do?
Do not try to fix the problem yourself.
Do not get an outside contractor to fix it for you. (This is in order to preserve the current infrastructure, maintain standards and specifications and also to comply with our health and safety standards)
Do not report it directly to third party providers such as Firespec, Metro, Fedics, Supercare or G4S as they cannot assist in this regard.
Any problems with an appointed out-tasked contractor should be brought to the attention of Properties and Services through the relevant area maintenance manager or the Director: Maintenance and Operations and not directly with the contractor. This is to ensure that the problem can go through the necessary channels and be dealt with swiftly.
Why has a job that was logged after mine been given priority?
Emergencies take priority. Longer-term maintenance is dependent on the nature of the issue and funding.
I am unsure about a maintenance query or cost?
Discuss your query with the relevant area maintenance manager or the Director: Maintenance and Operations before the work commences, otherwise the charges will be the responsibility of the faculty or department.
Can I undertake my own maintenance, alterations or improvements?
The short answer is No. But please read further to understand why not.
Only the P&S's Projects and Capital Works or Maintenance and Operations is authorised to perform building maintenance, alterations or improvements. Any work done by faculties and departments or their appointed contractors that involves the alterations of a campus building must be done with the full knowledge and approval of Properties and Services to ensure that all national building regulations, local and municipal bylaws are met and that university standards are maintained.
At the meeting of 8th May 2002, University Council reaffirmed as policy that the Properties and Services Department is responsible and accountable for all building operations on University owned and managed property; is authorised and allowed to control any and all building operations on University owned or managed premises; may halt and make good, instances of building operations where no authority exists; and must take action where such unauthorised building operations are found.
Hanging or relocating of picture frames, white boards and notice boards in staff offices (unless specifically centrally funded by the university)
Repairs and painting of walls due to the relocation of items on the wall
New and replacement keys as well as re-keying of locks
New signage or ad hoc signage changes (not part of a capital expenditure programme)
Moving and disposal of equipment or furniture
All set-up activities for ad hoc special events, i.e. table & chair set-up, hanging of banners, electrical support, etc. not negotiated with the relevant area maintenance area at least five working days prior to the event.
Window treatments, i.e. tinting, blinds or curtains in staff offices
Maintenance or installation of departmental owned equipment, i.e. desk lamps, fans, equipment etc.
Paint requests involving accent walls or common areas that are less than seven years old
New or redesigned air conditioning equipment that fall outside fall outside of the asset register or capital expenditure programme
All building alterations or improvements that fall outside fall outside of the capital expenditure programme
Carpet replacement other than for safety reasons or that fall outside fall outside of the asset register or capital expenditure programme
Furniture fabrication and care (unless specifically centrally funded by the university)
Wood floor care (unless specifically funded by the university)
Requests for additional electrical plug sockets
Requests for additional light fittings or light switches other than for safety reasons
Requests for electrical plug sockets or light fittings to be provided with standby electrical power
Servicing and calibration of laminar flow hoods or bio-safety cabinets (unless specifically centrally funded by the university)
Heating, Ventilation and Air Conditioning (HVAC) systems (repair and maintenance of existing)
Air Handling Systems
Cold Room Systems
Cooling Tower Systems
Fans, Pumps, Sensors, BMS Controls, Field Devices and so forth
Electrical Power Distribution Systems
11 kV / 400 V Sub Stations and Transformers
Lamp and Bulb Replacement
Stand by Generators
Controls for Outside Lighting
Domestic Cold Water Distribution Systems
Sprinkler Systems, Roof Drain Systems
Storm Water Drain Systems
Waste Water Drain Systems
Hot Water Systems
Earth Dam, Pump Stations and Reservoirs
Statutory Compliance requirements associated with Fire Hydrants, Emergency Shower Testing, etc.
General Maintenance Systems
Ceiling repairs, door repairs, hardware repairs, floor covering repairs, glass replacement and window repairs, graffiti removal and so forth.
Scheduled painting in common areas and exterior of buildings, stairs and handrail repairs, wall repairs, roof repairs including gutters, gargoyles and downpipes, walkway repairs, sealing of windows and buildings, exterior furniture repair and so forth.
Fire extinguisher maintenance
Maintenance of kitchen equipment that is found in our residence catering kitchens
Central and Planned Maintenance Services
All passenger and goods lift statutory servicing, repairs and preventative maintenance
All hoists statutory servicing, repairs and preventative maintenance
All fixed fume cupboards servicing, repairs, and preventative maintenance
All pressurised vessels and boilers statutory servicing and repairs
All fixed ladders, platforms, lifting equipment and gear statutory inspections, repairs and replacements
Pest control (excluding specific requests for off schedule services)